FAQ

General questions

Do you sell customized (engraved) collars and tags?

We currently do not offer them on our website, but you can purchase tags with engraving through our Etsy store. 

Is there a warranty for your products?

Yes, CollarDirect’s products are covered by a 3-month warranty. If your product arrives faulty or develops a fault within 3 months of the purchase date, please reach out to us at support@collardirect.company and tell us your order number, your name, and your shipping address. We will offer a refund or a replacement product at no additional cost to you. 

What materials do you use?

We use only high-quality materials. Most of our collars, leashes, and muzzles are made from 100% natural leather and nylon.

Are your products pet safe?

All our products are pet-safe. We use top-quality soft leather and test all our products to make sure we meet international standards and quality requirements. 

Choosing the appropriate size

Standard dog collars

To determine the size that you need, measure the exact circumference of your dog’s neck snugly and add 1"-2" for a proper fit.

Martingale dog collars

In order to choose the correct size for a martingale collar, you’ll need two measurements. First, we recommend measuring your dog’s head girth, including their ears, at the widest point to make sure you will be able to slip the collar over your dog’s head. Then measure the mid-part of your dog’s neck where the collar usually sits.

As an example, if a specific collar measures 15" at the tightest and 19" at the widest, this indicates that your dog’s head measurements should be less than 19" and your dog's neck should be around 16"-17".

Dog harnesses

To select the correct harness size, measure the dog's chest circumference before placing an order. This is measured at the widest point of the dog's chest, just behind the front legs. Then match the measurements with the sizing information on the product page.

Dog muzzles

To select the correct dog muzzle size, you will need two measurements: your dog’s snout length and circumference. 

To measure your dog’s snout circumference, go all the way around the snout. For small dogs and dogs with particularly short snouts, measure 1/2 inch below their eyes, and for big dogs, measure 1 inch below their eyes. To measure the length, go from the inside corner of one eye to the tip of their nose.

Please note that if you choose the wrong muzzle size, your dog may be able to wriggle out of it.  If you need any help in selecting the right muzzle, please reach out to us at support@collardirect.company. 

Payment, shipping, and returns

What payment methods do you accept?

We accept credit cards (Visa, Mastercard) and PayPal. No credit card information is ever stored on our servers.

How long does it usually take to receive an order?

Most orders shipped to US addresses arrive within 2-5 working days from the date of purchase. Orders to Europe take longer to arrive, potentially up to 2-3 weeks.

Where do you ship from?

We ship from the US.

I ordered the collar, and it didn’t fit, can I return it?

Yes, you have 30 days to return any item you bought for a refund or a replacement. Please contact us at support@collardirect.company with your order number, and we will provide you with more instructions.