Payment and returns

Payment information

We accept all major credit cards via PayPal. PayPal is a preferred payment method for most of purchases. Wholesale customers can use either PayPal or a bank wire transfer.

 

All payments processed by PayPal. PayPal offers the highest level of security in payment processing. We don`t store any information that you submit during checkout with your credit cards for a customer protection.

Returns and Exchange

Yes we accept returns, you have 30 days after you receive your order to make a decision. We understand that buying online is not the same as buying at a local store, especially buying a dog muzzle. That is why we give our customers 30 days to make up your mind.

 

In case you decided to return a product it should be returned in an original and unused condition. Shipping will be paid by the buyer, as we do not reimburse a shipping cost. The return address is: 

Return address for United States, Canada: 
CollarDirect 
4025 N. Nob Hill Rd.
405
Sunrise FL 33351 
USA
 

Return address for European Union and other countries: 
CollarDirect 
Mstislavskaya 9 / 204
Chernihiv 14000
Ukraine


When you are returning the product for refund or exchange, please leave a note with an order number, name and customer adress.