Payment and returns

Payment information

We accept all major credit cards via PayPal. PayPal is a preferred payment method for most of purchases. Wholesale customers can use either PayPal or a bank wire transfer.

 

All payments processed by PayPal. PayPal offers the highest level of security in payment processing. We don`t store any information that you submit during checkout with your credit cards for a customer protection.

Returns and Exchange

We accept the returns of unpersonalized products. You have 30 days after you receive your order to return it. We understand that buying online is not the same as buying at a local store, especially buying a dog muzzle. That is why we give our customers 30 days to return the product.

PLEASE NOTE! We don't except the return of presonalized products (collars with engraved ID tags, engraved ID tags, collars with engraved buckles, etc.)

In case you decided to return a product it should be returned in an original condition - unused ad undamaged.

Shipping must be paid by the buyer, we do not reimburse the shipping cost. 

Please contact us if you need to return the item.

When you are returning the product for refund or exchange, please leave a note with an order number, name and customer adress.