All orders are processed within 1-2 business days. Business days do not include weekends or holidays. Orders placed on weekends or holidays will begin processing on the following business day. An order cancellation may not be guaranteed after your order has been processed for shipment. If we are experiencing a high volume of orders, shipment may be delayed by a few days. Currently, we do not offer overnight delivery.
You will receive your order anywhere from 1-5 business days (depending on the shipping method) from the date it is shipped out, not the date the order is placed.
CollarDirect is not responsible for late delivery due to holidays, weekends or any delay from the shipping company.
Custom Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.
We are not liable for any products damaged, lost or stolen during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Currently, we offer delivery to Canada and Germany (limited items). Prices on our website are shown in US dollars. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. We use only USPS for international shipping. Some products may not be shipped to certain destinations due to some restrictions. If you have selected an item that cannot be shipped internationally, we will inform you in the checkout process on our website.
International shipping times are not guaranteed. Customs clearance can significantly delay the delivery of international orders. Such delays are not reflected in our estimated shipping times and are beyond our control.
If you are visiting the US, we can ship any products to your location.